Local Guidance

B&NES Support Line:

The Compassionate Community telephone hub will see teams from partners including Virgin Care, Bath & North East Somerset Council and the NHS come together to work with 3SG, who are co-ordinating the efforts of third sector groups and volunteers to help people who are most in need with food, mental health, wellbeing and welfare.

The telephone number is 0300 2470050. Please note the lines will not be open until Monday March 30 and please understand it may experience high call volumes. Your understanding is appreciated. 

Bath & North East Somerset Council:

Helpline: If you are in a difficult situation, and need help from the B&NES Council, please contact Council Connect on 01225 394041.

B&NES have set up a dedicated Coronavirus email address, which is: covid-19incidentcomms@bathnes.gov.uk

They have also set up a virus information page, which can be accessed by clicking here.


The government are putting together a database of vulnerable people who need support. You can sign up for yourself or someone else by clicking here. 


Curo have written to their residents, and that letter can be downloaded here. 

Bath Chronicle:

The Bath Chronicle offers home delivery, which you can sign up for here. 

Age UK:

Please click here to view their guidance on this outbreak.  

Age UK’s free advice line is open 8am-7pm, 365 days a year. Please call 0800 055 6112 for support with concerns about welfare, care or housing.

Our local Age UK office provides assistance to residents. Their office number is 01225 466135. Their email address is reception@ageukbanes.co.uk

Easy Access:

Easy access Coronavirus guidance provided by Mencap can be found here. 

Consumer rights:

For a useful guide on coronavirus and travel, cancelled and postponed events and more, visit the consumer rights website Which?

COVID-19 Related Frauds and Scams:

UK law enforcement and government agencies are advising the public to use increased caution when shopping online, making investment decisions, and while working remotely, due to an increase in COVID-19 scams. 

Recent scams have targeted people seeking to buy medical and household supplies, promoted healthcare investment opportunities, and solicited donations for fake charities. In general, you should avoid:

  • Clicking links and attachments in suspicious or unknown emails
  • Providing up-front fees or payment details for unsolicited financial transactions
  • Making on-the-spot payments, especially during high-pressure interactions
  • Downloading unknown or unsolicited content, specifically via browser pop-ups 

UK Finance, a banking and finance industry collective, has launched a national campaign to combat spread of fraud with specific guidance related to COVID-19. More information is available here.