Local Guidance

B&NES Support Line:

Over the last few weeks, B&NES Council, in partnership with Virgin Care and 3SG, have worked around the clock to set up the Compassionate Community Hub, reaching out to the vulnerable and isolated by providing help with food deliveries, medicine, urgent housing, mental health and wellbeing and money matters. 

If you and anyone you know needs assistance, please call the Compassionate Community Hub number which is 0300 247 0050. The service operates 7 days a week, 9:00 am to 5:00 pm.

Bath & North East Somerset Council:

Helpline: If you are in a difficult situation, and need help from B&NES Council, please contact Council Connect on 01225 394041.

B&NES Council have set up a dedicated Coronavirus email address, which is: [email protected]

They have also set up a virus information page, which can be accessed by clicking here.


The Government are putting together a database of vulnerable people who need support. You can sign up for yourself or someone else by clicking here.


Curo has written to their residents, and that letter can be downloaded here.

Bath Chronicle:

The Bath Chronicle offers home delivery, which you can sign up for here.

Bath Mind:

Bath Mind has launched its new Breathing Space service to support those in our community who are at the point of mental health distress or crisis. It is open 365 evenings a year, from 5:30 pm - 11:30 pm. The telephone number for the service is 01225 983130 (local call rate).

Age UK:

Please click here to view their guidance on this outbreak.  

Age UK’s free advice line is open 8am-7pm, 365 days a year. Please call 0800 055 6112 for support with concerns about welfare, care or housing.

Our local Age UK office provides assistance to residents. Their office number is 01225 466135. Their email address is [email protected]

Easy Access:

Easy access Coronavirus guidance provided by Mencap can be found here.

Consumer rights:

For a useful guide on coronavirus and travel, cancelled and postponed events and more, visit the consumer rights website Which?

COVID-19 Related Frauds and Scams:

UK law enforcement and Government agencies are advising the public to use increased caution when shopping online, making investment decisions, and while working remotely, due to an increase in COVID-19 scams. 

Recent scams have targeted people seeking to buy medical and household supplies, promoted healthcare investment opportunities, and solicited donations for fake charities. In general, you should avoid:

  • Clicking links and attachments in suspicious or unknown emails
  • Providing up-front fees or payment details for unsolicited financial transactions
  • Making on-the-spot payments, especially during high-pressure interactions
  • Downloading unknown or unsolicited content, specifically via browser pop-ups 

UK Finance, a banking and finance industry collective, has launched a national campaign to combat the spread of fraud with specific guidance related to COVID-19. More information is available here.